Licensing Services

Service standards:

Online renewal of commercial licence document

  • All Online Commercial Licence Renewal Services (Licence renewal and Fisher/vessel registration) are handled within 5 business days, once all required documentation and fees have been received and there are no outstanding issues.

Online additional commercial licence services

  • All Online Commercial Licence Services are handled within 30 business days once all required documentation and fees have been received and there are no outstanding issues  (i.e: issuance of new commercial licences; new fisher/vessel registrations; issuance of transfer permits etc.).
  • All vessel transfers are handled within 10 business days, once all required documentation and fees have been received and there are no outstanding issues.

Licensing accessibility and support

  • Access to National Online Licensing System is available 24 hours a day, seven days per week.*
  • Telephone support is available from 07:00 to 20:00 Eastern Standard Time Monday to Friday. * (Excluding statutory holidays and provincial holidays in Ontario)
  • Provide email support, responding to emails within 5 business days.

Online recreational licence issuance in Atlantic Canada

  • Processing applications for the renewal of recreational licences (Atlantic) within 5 business days, once all required documentation and fees have been received and there are no outstanding issues.
  • Processing applications for new recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues.

Offline services currently delivered by the Regional Licensing Programs

  • All licensing requests that are handled outside the National Online Licensing System are handled within 30 business days.

Performance targets:

For Online Additional Commercial Licence Services and Offline Services currently delivered by the Regional Licensing Programs, the target for achieving the corresponding standard is set at 75 percent of the time.

For Online Renewal of Commercial Licence Documents, Online Recreational Licence Issuance in Atlantic Canada and Accessibility to the National Online Licensing System and Telephone Support, the target for achieving the corresponding standard will be 98 percent of the time (outside regular scheduled systems maintenance); the target for achieving the email support standard will be set at 80 percent of the time.

Performance results:

Online licensing

The service standards and performance targets for the 2013-14 fiscal year for the Online Licensing System were as follows:
Standards Performance target 2013–14 Performance results
Renewal of licences, fisher registration cards and vessel registration will occur within 5 days, once all required documentation and fees have been received and there are no outstanding issues. 80% 100%
Licence issuance, and payment of fees for licences, fisher registration cards and vessel registration will occur within 5 days, once all required documentation and fees have been received and there are no outstanding issues. 80% 100%
Online access to personal licensing information (such as licence conditions and licence payment status, receipts of fee payments and electronic copies of all issued documents in printable format) 24 hours a day, 7 days a week - under normal circumstances (i.e., outside system maintenance times) 80% 100%
Toll-free telephone assistance and access to training and orientation on the National Online Licensing System 80% 100%
Appointing representatives to act on behalf of licence holders 80% 100%
Business solution appointments within regions (when required) 80% 100%
Bilingual support will be provided from 07:00 to 20:00 Monday to Friday 80% 100%

The service standards and performance targets in the table above, reflect what originally appeared in the service standards that were posted in November 2015. Performance information for the 2013-2014 fiscal year reflects the original targets as required.

Offline services

The offline services listed for the 2015-16 fiscal year for the Offline Licensing Services were as follows:

  • Vessel Transfers will be completed
  • Request Licence/Vessel Combination (attaching a particular vessel to a specified licence)
  • New Fisher Registration
  • Application for bait licences
  • Application for recreational licence (Atlantic)
  • Application for open or unlimited entry commercial licences
  • New Vessel Registration
  • Requests for Substitute or Designated operator
  • Request for Assessment as New Entrant
  • Request Partnership Arrangement
  • Request Buddy-up Arrangement (temporary or permanent)
  • Request to Relinquish/Re-issue (transfer) a Licence (party and vessel based)
  • Request to Combine Licences (in Quebec and Pacific)
  • Apply for a Transport Permit
  • Request for Stacking
  • Bilingual telephone support from 07:00 to 20:00 Monday to Friday.

All service standards listed above were provided during regular business hours (08:30 to 16:30 local time) for the 2013-14 fiscal year.

The service standards and performance targets were subsequently amended in June 2014.
Standards Target 2014-15 2015-16
Online Commercial Licence Services
Issuance of Licence Renewal within 5 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 98.8% 99%
Fisher/Vessel Registration within 5 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 99% 97%
Access to National Online Licensing System is available 24 hours a day, seven days per week 98% 99.2% 98%
Telephone support is available from 07:00 to 20:00 Eastern Standard Time Monday to Friday. Excluding statutory holidays and provincial holidays in Ontario 98% 99% 97%
Provide email support, responding to emails within 2 business days. 98% 92% 98%
Online Recreational License Issuance in Atlantic Canada
Processing applications for the renewal of recreational licences (Atlantic) within 5 business days, once all required documentation and fees have been received and there are no outstanding issues.  98% 98.8% 100%
Processing applications for recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues.  98% 98.8% 99%
Offline Services currently delivered through Regional Licensing Centers
*Issuance of New Commercial Licences within 30 business days. 75% 98.5% NA
*New Fisher/Vessel Registrations within 30 business days. 75% 97.7% 98%
*Vessel Transfers within 30 business days. 75% 97.7% 98%
Relinquishment/Re-issuance of a licence within 30 business days 75% 91.6% 95%
Combining of Licences (in Quebec and Pacific) within 30 business days 75% 91.7% 97%
*Issuance of a Transport Permit within 30 business days. 75% 96.8% 98%
*Processing of Requests for Stacking, Partnership and Buddy-Up Arrangements within 30 business days. 75% 96.2% 98.6%
*Processing of Requests for Assessment as New Entrant within 30 business days. 75% 94.6% 97%
*Processing of Application for bait licences within 30 business days. 75% 97.2% 98%

* Prior to October 2014, these services were handled offline and the 2014-15 performance results only measure from October 2014 to March 2015. 

The service standards and performance targets were subsequently amended in March 2016.
Standards Target 2016/17
Online Renewal of Commercial Licence Document
All Online Commercial Licence Renewal Services are handled within 5 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 99%
Online Additional Commercial Licence Services
All Online Commercial Licence Services are handled within 30 business days once all required documentation and fees have been received and there are no outstanding issues.  (i.e: issuance of new commercial licences; new fisher/vessel registrations; issuance of transfer permits etc.) 75% 99%
All vessel transfers are handled within 10 business days, once all required documentation and fees have been received and there are no outstanding issues 75% 99%
Licensing Accessibility and Support
Access to National Online Licensing System is available 24 hours a day, seven days per week.* 98% 99%
Telephone support is available from 07:00 to 20:00 Eastern Standard Time Monday to Friday.*
(Excluding statutory holidays and provincial holidays in Ontario)
98% 99%
Provide email support, responding to emails within 5 business days. 80% 90%
Online Recreational Licence Issuance in Atlantic Canada
Processing applications for the renewal of recreational licences (Atlantic) within 5 business day, once all required documentation and fees have been received and there are no outstanding issues. 98% 99%
Processing applications for new recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 99%
Offline Services currently delivered by the Regional Licensing Programs
All licensing requests that are handled outside the National Online Licensing System are handled within 30 business days 75% 99%

* These services are maintained by Shared Services Canada.

Applying for Online Services delivered through the National Online Licensing System (NOLS) and Recreational Licences:

The renewal, payment of fees and electronic issuance of licence documents are managed through the web-based, National Online Licensing System, which is available 24 hours a day, 7 days a week at: https://fishing-peche.dfo-mpo.gc.ca/.

Program details are available at: http://www.dfo-mpo.gc.ca/fm-gp/sdc-cps/licence-permis-eng.htm

Telephone support is available toll-free at 1-877-535-7307, from 07:00 to 20:00 Eastern Standard Time. Support through email can be accessed through https://fishing-peche.dfo-mpo.gc.ca/

Applying for offline services delivered through Regional Licensing Centers:

The application and request for new licensing services, as well as requests for changes to existing licensing arrangements and vessels is managed through the regional licensing centers. Contact information is listed below.

Central and Arctic Region
Telephone: 867-979-8005
Fax: 867-979-8039
E-mail: XCNA-NT-NUpermit@dfo-mpo.gc.ca
Address: P.O. Box 358, Iqaluit, NU X0A 0H0

Gulf Region
Toll Free: 1-855-634-2355
Fax: 506-851-6705
E-mail: GulfInfoGolfe@dfo-mpo.gc.ca
Address: P.O. Box 5030, Moncton, NB E1C 9B6

Maritimes Region
Telephone: 902-426-9966 
Fax: 902-426-5010 
E-mail: Licence.maritimes.permis@dfo-mpo.gc.ca 
Address: P.O. Box 1035, Dartmouth, NS B2Y 4T3

Newfoundland and Labrador Region
Toll-free: 1-855-852-8319
E-mail: NL-TNLicensing@dfo-mpo.gc.ca

Pacific Region
Telephone: 1-877535-7307 (Request Pacific Region)
Fax: 604-666-5855
E-mail: fishing-peche@dfo-mpo.gc.ca 

Quebec Region

Secteur Côte-Nord
Toll-free: 1-800-463-1729
Telephone: 418-962-6314
Fax: 418-962-1044
E-mail: GR-RM-CN@dfo-mpo.gc.ca
Address: 701, boulevard Laure, bureau 203 Sept-Îles, QC G4R 1X8

Secteur Gaspésie–Bas-Saint-Laurent
Toll-free: 1-877-898-5559
Telephone: 418-368-5559
Fax: 418-368-4349
E-mail: GR-RM-Gaspe@dfo-mpo.gc.ca
Address: 120, rue de la Reine, Gaspé, QC G4X 2R2

Secteur Îles-de-la-Madeleine
Telephone: 418-986-2095
Fax: 418-986-5353
E-mail: GR-RM-Iles@dfo-mpo.gc.ca
Address: 235, chemin Principal, porte 206, Cap-aux-Meules, QC G4T 1R7

Service feedback:

Toll Free In North America: 1-877-535-7307
Email: fishing-peche@dfo-mpo.gc.ca

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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