Language selection

Search

Licensing Services

Service standards

Online renewal of commercial licence document

Online additional commercial licence services

Licensing accessibility and support

Online recreational licence issuance in Atlantic Canada

Offline services currently delivered by the Regional Licensing Programs

Performance targets

For Online Additional Commercial Licence Services and Offline Services currently delivered by the Regional Licensing Programs, the target for achieving the corresponding standard is set at 75 percent of the time.

For Online Renewal of Commercial Licence Documents, Online Recreational Licence Issuance in Atlantic Canada and Accessibility to the National Online Licensing System and Telephone Support, the target for achieving the corresponding standard will be 98 percent of the time (outside regular scheduled systems maintenance); the target for achieving the email support standard will be set at 80 percent of the time.

Performance results

National Online Licensing Services

National Online Licensing Services
Standards Target 2017 2018 2019
Online Renewal of Commercial Licence Document
All Online Commercial Licence Renewal Services are handled within 5 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 99% 99% 99%
Online Additional Commercial Licence Services
All Online Commercial Licence Services are handled within 30 business days once all required documentation and fees have been received and there are no outstanding issues. (i.e.: issuance of new commercial licences; new fisher/vessel registrations; issuance of transfer permits etc.) 75% 99% 99% 99%
All vessel transfers are handled within 10 business days, once all required documentation and fees have been received and there are no outstanding issues 75% 99% 99% 99%
Licensing Accessibility and Support
Access to National Online Licensing System is available 24 hours a day, seven days per week.* 98% 99% 99% 99%
Telephone support is available Monday to Friday (excluding holidays) from 07:00 to 17:00 Eastern Time. Alberta and British Columbia: support is available until 19:00 Eastern Time. 98% 99% 99% 99%
Provide email support, responding to emails within 5 business days. 80% 90% 99% 99%
Online Recreational Licence Issuance in Atlantic Canada
Processing applications for the renewal of recreational licences (Atlantic) within 5 business day, once all required documentation and fees have been received and there are no outstanding issues. 98% 99% 99% 99%
Processing applications for new recreational licences (Atlantic) within 30 business days, once all required documentation and fees have been received and there are no outstanding issues. 98% 99% 99% 99%
Offline Services currently delivered by the Regional Licensing Programs
All licensing requests that are handled outside the National Online Licensing System are handled within 30 business days 75% 99% 99% 99%

*These services are maintained by Shared Services Canada.

Offline Licensing Services

The Offline Licensing Services for the 2019-2020 fiscal year were as follows:

All service standards listed above were provided during regular business hours (08:30 to 16:30 local time) for the 2019-2020 fiscal year.

Applying for Online Services delivered through the National Online Licensing System (NOLS) and Recreational Licences

The renewal, payment of fees and electronic issuance of licence documents are managed through the web-based, National Online Licensing System, which is available 24 hours a day, 7 days a week at: https://fishing-peche.dfo-mpo.gc.ca/.

Program details are available at: http://www.dfo-mpo.gc.ca/fm-gp/sdc-cps/licence-permis-eng.htm.

Telephone support is available toll-free at 1-877-535-7307, Monday to Friday (excluding holidays) from 07:00 to 17:00 Eastern Time. Alberta and British Columbia: support is available until 19:00 Eastern Time. Support through email can be accessed through https://fishing-peche.dfo-mpo.gc.ca/.

Applying for offline services delivered through Regional Licensing Centers

The application and request for new licensing services, as well as requests for changes to existing licensing arrangements and vessels is managed through the regional licensing centers. Contact information is listed below.

Central and Arctic Region

Telephone: 867-979-8005
Fax: 867-979-8039
E-mail: XCNA-NT-NUpermit@dfo-mpo.gc.ca
Address: P.O. Box 358, Iqaluit, NU X0A 0H0

Gulf Region

Toll Free: 1-855-634-2355
Fax: 506-851-6705
E-mail: GulfInfoGolfe@dfo-mpo.gc.ca
Address: P.O. Box 5030, Moncton, NB E1C 9B6

Maritimes Region

Telephone: 902-426-9966 
Fax: 902-426-5010 
E-mail: Licence.maritimes.permis@dfo-mpo.gc.ca 
Address: P.O. Box 1035, Dartmouth, NS B2Y 4T3

Newfoundland and Labrador Region

Toll-free: 1-855-852-8319
E-mail: NL-TNLicensing@dfo-mpo.gc.ca

Pacific Region

Telephone: 1-877535-7307 (Request Pacific Region)
Fax: 604-666-5855
E-mail: fishing-peche@dfo-mpo.gc.ca

Quebec Region

Secteur Côte-Nord

Toll-free: 1-800-463-1729
Telephone: 418-962-6314
Fax: 418-962-1044
E-mail: GR-RM-CN@dfo-mpo.gc.ca
Address: 701, boulevard Laure, bureau 203 Sept-Îles, QC G4R 1X8

Secteur Gaspésie–Bas-Saint-Laurent

Toll-free: 1-877-898-5559
Telephone: 418-368-5559
Fax: 418-368-4349
E-mail: GR-RM-Gaspe@dfo-mpo.gc.ca
Address: 120, rue de la Reine, Gaspé, QC G4X 2R2

Secteur Îles-de-la-Madeleine

Telephone: 418-986-2095
Fax: 418-986-5353
E-mail: GR-RM-Iles@dfo-mpo.gc.ca
Address: 235, chemin Principal, porte 206, Cap-aux-Meules, QC G4T 1R7

Service feedback:

Toll Free In North America: 1-877-535-7307
Email: fishing-peche@dfo-mpo.gc.ca

Report a problem or mistake on this page
Please select all that apply:
Date modified: