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Accessibility feedback process

Fisheries and Oceans Canada (DFO) and the Canadian Coast Guard (CCG) are committed to accessibility for persons with disabilities. Your feedback will help us identify and break down accessibility barriers. Provide feedback on our Accessibility Action Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

How to provide feedback

Designated person to receive feedback

The Director General, Workforce Development and Inclusion is designated to receive feedback on behalf of Fisheries and Oceans Canada and the Canadian Coast Guard.

You can also contact our Accessibility Office:

Privacy statement

The collection of personal information is authorized by section 7(1)(a) and section 70 of the Accessible Canada Act. This personal information is collected by the departmental Accessibility Secretariat. The feedback you provide will be used for developing recommendations for improving accessibility and monitoring progress on Accessibility at our department.

Collection and use of this personal information is in accordance with the Privacy Act. The mechanism is used to collect feedback on our Accessibility Plan, future progress reports, as well as accessibility and barriers to accessibility within the work carried out in our department.

Providing identifiable information such as your name and contact information is optional. Your personal information may be used to contact you including acknowledging feedback provided and responding to questions submitted with feedback. The personal information collected is described in Personal Information Bank PSU 938 entitled Outreach Activities and will be retained for seven (7) years. Under the Privacy Act you have the right of access to, and correction of, your personal information. To exercise either of these rights, contact our ATIP Coordinator. If you are not satisfied with the response to your privacy concern from DFO and CCG, you may wish to Contact the Office of the Privacy Commissioner of Canada.

Submit anonymous feedback

If you want to provide anonymous feedback:

If you want a response

We will acknowledge the receipt of all accessibility feedback in the same means by which it is received, unless the feedback is received anonymously.

Finding answers to more complex issues might take time. If that's the case for your feedback, we'll still follow up to let you know what we're doing.

Online form, or email feedback

We will respond by email within 5 business days.

Phone feedback

We will respond by telephone within 5 business days.

Mail-in feedback

We will respond by mail within 5 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don't identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessibility Secretariat.

We publish annual progress reports in the years between accessibility action plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility action plans or progress reports by email at or telephone at 613-993-0999.

Formats available:

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