Accessibility feedback process
Fisheries and Oceans Canada (DFO) and the Canadian Coast Guard (CCG) are committed to accessibility for persons with disabilities. Your feedback will help us identify and break down accessibility barriers. Provide feedback on our Accessibility Action Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
On this page
- How to provide feedback
- Submit anonymous feedback
- If you want a response
- What we do with your feedback
- Request an alternate format
How to provide feedback
- Accessibility feedback form
- Video Relay Service (American Sign Language [ASL] or langue des signes québécoise [LSQ])
- Teletypewriter (TTY) at: 1-800-465-7735
You can also contact our Accessibility Office:
- Email: DFO.AccessibilitySecretariat-SecretariatdelAccessibilite.MPO@dfo-mpo.gc.ca
- Toll-free: 1-866-266-6603 (8 a.m. to 8 p.m. Eastern Standard Time (EST) – Monday to Friday excluding statutory holidays)
Fisheries and Oceans Canada
300 Laurier Avenue
Ottawa ON K1A 1E4
The collection of personal information is authorized by section 7(1)(a) and section 70 of the Accessible Canada Act. This personal information is collected by the departmental Accessibility Secretariat. The feedback you provide will be used for developing recommendations for improving accessibility and monitoring progress on Accessibility at our department.
Collection and use of this personal information is in accordance with the Privacy Act. The mechanism is used to collect feedback on our Accessibility Plan, future progress reports, as well as accessibility and barriers to accessibility within the work carried out in our department.
Providing identifiable information such as your name and contact information is optional. Your personal information may be used to contact you including acknowledging feedback provided and responding to questions submitted with feedback. The personal information collected is described in Personal Information Bank PSU 938 entitled Outreach Activities and will be retained for seven (7) years. Under the Privacy Act you have the right of access to, and correction of, your personal information. To exercise either of these rights, contact our ATIP Coordinator. If you are not satisfied with the response to your privacy concern from DFO and CCG, you may wish to Contact the Office of the Privacy Commissioner of Canada.
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
If you want a response
If you've asked for a response, we will respond in the same way that you communicated with us.
Finding answers to more complex issues might take time. If that's the case for your feedback, we'll still follow up to let you know what we're doing.
Online form, or email feedback
We will respond by email within 5 business days.
We will respond by telephone within 5 business days.
We will respond by mail within 5 business days plus mailing time.
What we do with your feedback
We analyze feedback for trends and patterns. We don't identify individuals in our reports.
The only time your feedback will be connected to you is when you request a personal response from our Accessibility Secretariat.
We publish annual progress reports in the years between accessibility action plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
Request an alternate format
You can request an alternate version of our feedback process, accessibility action plans or progress reports by email at DFO.Publications.MPO@dfo-mpo.gc.ca or telephone at 613-993-0999.
- large print (larger and clearer font)
- braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- audio (a recording of someone reading the text out loud)
- electronic formats that are compatible with adaptive technology
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