Online profile recovery: Recovery Number and Recovery Questions Step-by-Step

You will need to follow these steps to recover your profile if:

You have previously registered with the National Online Licensing System and you need to create a new electronic credential (GCKey or SecureKey) because you have lost your log in information or your credential has expired or been revoked.

Before your recover your existing profile you will need to create your new electronic credential. For help with this process, see the “Getting Your GCKey” step-by-step guide.

  1. Select the “profile recovery” registration option by clicking on the hyperlink.
    Screenshot - Registration options
  2. Enter your 8 digit Profile Recovery Number. Click the “Next” button to continue.
    Screenshot - Profile recovery number
  3. Provide answers to the Recovery Questions that you had previously chosen in the answer boxes. Then, click the “Submit” button.
    Screenshot - Recovery questions
  4. Review your profile details. Then, click the “Confirm” button.
    Screenshot : Confirm profile recovery
  5. You will now be logged in to the National Online Licensing System. You should be in your existing DFO profile.
    Screenshot : Notifications - login page

To Contact Client Support: