Service Standards at Fisheries and Oceans Canada

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Fisheries and Oceans Canada (DFO).  Our department is committed to developing, monitoring and reporting on service standards in areas of importance to its clients.

Taking into consideration historical performance and the expectations of our service users, DFO sets standards that are intended to be realistic yet challenging, attuned with available resources, and meaningful to service users.

We publish external service standards to highlight our commitment to transparent management, accountability for results, and client-centred service delivery.

Aquaculture Innovation and Market Access Program (AIMAP)

The AIMAP has implemented service standards in the following areas related to Program delivery:

• Our goal is to respond to client inquiries submitted to AIMAP within three business days.
• Our goal is to post on the DFO Aquaculture webpage a Call for Proposals annually, during the month of October.
• Our goal is to notify successful and unsuccessful proponents within 20 business days after the review of proposals by the AIMAP National Review Committee.
• Our goal is to engage in discussions with successful proponents within 20 business days of issuing decisions.
• Our  goal is to send Recipients a final Contribution Agreement for signature within 60 days of validation of all regulatory requirements.
• Our goal is to process a Recipient request for the amendment of a Contribution Agreement within 10 working days of receiving the request with all the necessary documentation.
• Our goal is to process Recipient claims within 30 working days of receiving claims which have the necessary supporting documentation, and where there is a clear justification for the amounts being claimed as outlined in the Contribution Agreement between the Department and the Recipient.